Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and enjoyable gaming experience. This includes personal details you give us directly, such as your name, date of birth, email address, postal address, telephone number and payment details when you register an account or make a transaction.

We also automatically collect certain technical information whenever you use our website. This may include your IP address, browser type and version, operating system, pages visited, time spent on each page, and referral sources. In accordance with responsible gambling practices, we may also keep records of your gaming activity and session data.

How We Use Your Information

Your personal data is used for several legitimate purposes. Primarily, we process it to create and manage your account, process deposits and withdrawals, verify your identity, and prevent fraud or money laundering. We also use the information to personalise your gaming experience, send important service messages, and – where you have given consent – to inform you about promotions, bonuses and new games that may interest you.

Additionally, we may use your data to analyse website usage, improve our services, conduct customer surveys, and meet our legal and regulatory obligations, including those set by gambling authorities.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share it with trusted partners who help us deliver our services. These include payment processors, identity verification companies, marketing agencies (where consent has been given), and professional advisers such as lawyers and accountants.

We may also disclose information where required by law, for example to regulatory bodies, law enforcement agencies, or in response to valid court orders. In the event of a business transfer or merger, your data may be passed to the new operators under the same standards of protection outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your experience. Essential cookies allow you to move around the site and use its features, such as accessing secure areas and making transactions.

Analytical and preference cookies help us understand how visitors interact with our site, which pages are most popular, and how we can improve performance. You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection.

Your Rights and Choices

You have several rights regarding your personal data. You may request access to the information we hold about you, ask for corrections if it is inaccurate, request deletion where we no longer have a legitimate reason to keep it, or object to certain types of processing. You may also withdraw any consent you have previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for proof of identity before proceeding.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to satisfy legal, accounting, or regulatory requirements. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with the date of the most recent revision. We encourage you to review it periodically. Significant changes will be notified to you where appropriate.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact our support team through the live chat facility on our website or by emailing our privacy team. We are committed to resolving any issues promptly and transparently.

This policy is effective as of March 2025.